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Terms and Conditions

Terms and conditions of use

Currency & Taxes

All prices shown on this web site are in Australian Dollars $AUD, all transactions are processed in $AUD, and include the GST - Goods and Services Tax, currently 10% as at July 2015.

Pricing Policy

Product prices will vary and be updated as we receive changes from our suppliers and importers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with price, codes and details of the product required and we will endeavour to match it.

Customer Service Policy

Orange Clothing Company is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock with the various suppliers and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available from the importer/manufacturer or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Freight Charges

We charge a flat rate of $11 for regular postage for all orders up $500 with no charge for freight over that amount.

Returns

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised. You will need to contact us via email explaining the request and we will issue a Return Authorisation Number (RA Number) prior to sending anything back.

Return Freight Charges

You as the purchaser are responsible for freight returned to us. Goods received considered not as advertised may be returned at the your expense with the appropriate RA number and documentation on request to be evaluated by us. The Customer accepts any goods evaluated are subject to the Companies policies outlined in clause 3 - Supplied Goods SpecificationsWhere the garments are supplied incorrectly or are faulty we will provide wither a Free Post address or a credit for the freight on your account.

Your Data Protection

Orange Clothing Company is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with updates and to personalise your shopping experience with us. We use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from our website only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we may also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Your Security

When purchasing from Orange Clothing Company your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. All banking is handled by Westpac. If you have any questions regarding our security policy, please contact us directly via email or phone.

Legal Notice

Please refer to the legal page for full details.

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